The Just Fab Scam
A few days later when the shoes arrived I was very pleased with them; they looked a lot better on than they had in the pictures, fitted me well and were very comfy and easy to walk in. It was the letter that came with the shoes that I was shocked and upset about. It told me that as I was now a VIP member I would be charged £35 a month so that I could get new ‘styles’ every month from them. I had no idea that I had been signing up for this direct debit, so I went back and checked. In the terms and conditions Just Fab does a brief summary so you don’t have to read the full thing, and it tells you quite plainly that you will be signing up to pay £35 a month to stay a VIP member with them. I think they are very aware though that most people never read the terms and conditions, especially to just buy a cheap pair of shoes. I was also pretty fortunate to read the leaflets that came with my online order as I usually don’t and would have missed the Just Fab scam.
I received my shoes and letter on the 2nd July and was told I had until the 5th to take action or I would be charged the £35. Nowhere on the letter did it tell me how I could cancel or where to ring if I wanted to cancel, on the bottom it did say I could ring a number if I wanted to talk about fashion (check, that is what it really says). When I rang this I was easily able to get through to someone – who tried to persuade me not to cancel and even seemed to try to distract me from cancelling by asking me questions about myself. However I was able to cancel with them and was thankfully no money was taken (the number is 0844 770 2323 if you do are caught in the Just Fab Scam and wish to cancel, but this number will charge you between 2 – 40p to call).
Overall I was very happy with the shoes, but not with the sly way they had gone about making me a VIP member. There are so many complaints about the Just Fab scam online and I am surprised what they are doing is legal or hasn’t been stopped. Being a company that is now seen advertised on TV I was very trusting of them as a reliable online shop but I will never purchase from them again and hope to have helped bring awareness to some of you who may have fallen into their trap. I know I am lucky with this outcome as I would have been charged an extra £35 if I had been on holiday when my shoes were delivered!